Due to the results of Brexit, customs are payable in all EU territories. This is unfortunately something we cannot change at this moment in time. When your package reaches your country, you will be contacted by the courier requesting a fee for the charges.
We hope that in the future this is overturned, but for now this is standard across the UK.
International delivery operational but delivery times may vary. PLEASE remain patient "Delivery information" page before making a purchase.
DPD have currently suspended international orders to Europe until at least Wednesday 13 January 2021.
We will use UPS to ship these larger orders in the meantime. Royal Mail services are unaffected and we expect our orders to be mostly uninterrupted.
Courier services (such as DPD an UPS) have not yet resumed their services. We can currently send International orders under a certain weight/ value. This means that larger order cannot be sent yet, until these services resume.
It is suspected that these services will resume in the upcoming days, but this is not guaranteed.
We thank you again for your patience, and hope to get your order out to you as soon as possible.
International post will new be resumed. Royal Mail have confirmed that International post is now in operation again. All international orders will be sent as usual.
As we swiftly approach Brexit and a trade deal possible, we are making our final preparations. However, with a lack of confirmation, we are uncertain the exact changes to come.
We will be required to make changes to how we ship internationally, and will be making every effort to transition into this smoothly. Our international community is just as valued as our community in the United Kingdom and we hope to have clarity on what we will do as soon as possible.
If we are temporarily unable to post internationally, we will announce this and make preparations to handle this as quickly as possible. If this has an effect on future pre-orders, we will contact you when this information comes to light.
Royal Mail have temporarily suspended mail services to the EU, excluding the Republic of Ireland. This means that we may be unable to send out orders until the new year. We will monitor this closely and resume post as soon as possible.
We will continue working our hardest to get all orders out and as normal as soon as possible. We understand that this will be a difficult period, but request you are patient during this process.
I hope you all have a lovely holiday season and New Year!