FAQs

We restock on a demand basis. The more requests we receive for an item to be restocked, the more likely it is to be restocked. If you would like an item to be restocked, please click on the “Notify me when in stock” button on the product page. This informs us that you are requesting the item but we cannot guarantee we will be able to restock it. Current items, i.e card game expansion sets that have just been released, are more likely to be restocked.

Orders can be cancelled at any time before shipping. If an order has already been shipped, it cannot be cancelled. Unwanted orders may be returned, in alignment with out returns policy, but the buyer may be required to pay the return postage. This is subject to the reason for return.

Shipping destinations:

• We ship both domestically and Internationally to countries Worldwide.

Shipping times:

• Domestic orders usually take between 1-5 working days to arrive, depending on the chosen delivery option. We dispatch orders within 1 working day.
• International orders vary greatly. These may take up to 2 working days from purchase to be dispatched in certain circumstances. However, the majority of international orders are dispatched in line with domestic purchases, i.e. within 1 working day.
• Shipping time will vary depending on location, shipment method and other factors.

Shipping cost:

• Domestic orders over £20 will include free shipping.
  The cost for shipping orders under £20 will depend on your chosen delivery method and country. The full price will be displayed at checkout.

You can select your preferred payment method at checkout.

• We accept secure payments for both domestic & international customers via Credit Cards, Debit Cards, PayPal, Apple Pay, Google Pay and Shop Pay.

Note that an additional exchange fee may apply if your currency is not Great British Pounds.

Your 100% satisfaction is important for us. We offer a 30-days Return & Exchange Policy:

• If a new or mint product is damaged, you are eligble for a full refund. This is decided on a case by case basis with trading cards. If it is agreed that a product is in worse condition than described, a refund, or partial refund, may be offered.
• We have a 14-days Return & Exchange Policy, starting on the day an item is received.
• To be eligible for a return, packaged goods must be unopened, unused, undamaged and accompanied by proof of purchase. For trading cards, the card must clearly be the exact card send from our store.
• For returns, please email [email protected] with the subject ‘Returns’ and include your order number, name and the reason for the return. We will get back to you within 1 business day.
• We will provide you with instructions on where to send returns. Customers are strongly recommended to get proof of postage when returning goods to avoid “lost package” situations.
• Please note that customers are responsible for shipping costs of returned items.
• When a returned item is received and inspected, you will receive a confirmation email notifying you about the status of the refund.
• If the refund is approved, then it will be processed and a credit will automatically be applied to your credit card or original payment method shortly after.
• Your refund will be in Great British Pounds. If your original payment was in another currency, the actual value of your refund may change based on currency conversion rates. Currency conversion fees may apply.

Simply add as many items as you wish to your shopping cart while browsing our store. Once you want to proceed with the order, do so by going to the cart and clicking “checkout”. Follow the instructions by providing us with delivery information and select payment method the for goods. We will then ship your package within 1 working day for most purchases. Be sure to enter a discount code at checkout if you have one. If not, please subscribe to our newsletter and follow our social media for the chance to find one.

Our support team is always happy to guide you at any step!

Shipping:

More information on shipping time can be found in the “Shipping” section of the FAQs. Details on shipping methods are provided at checkout. Please note we currently sell worldwide, but we can cancel your order if it is deemed unsafe for shipment at your location.

Taxes:

International taxes might be applied depending on your country’s taxes policy.

Customs duty is calculated as a percentage of the customs value of the goods:

The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.

The customs value is made up of:

• the price paid for the goods,
• the insurance cost,
• the shipping cost.

Please note, we have no control over the costs of any of these taxes. Customers are liable to pay any of these costs for any purchases.

We opperate a loyalty scheme for registered members to get more from their commitment to the store.

Reward points:

Our reward points are titled “Star Chips” and this term will be used for the remainder of the section. This is a reference to the first season of Yu-Gi-Oh!

100 Star Chips = £1. Star Chips cannot be exchanged for money off at the checkout. However, they can be used to exchange for voucher codes.

Join the program:

To join, simply create an account on our store. You will be automatically added to the program.

Earning points:

More details on how to earn reward points are found with your Star Chip total. The main ways to earn are through social media promotion, i.e liking our Instagram page, or through purchases.

Expiry date:

As of July 2020, Star Chips do not expire. Vouchers can be claimed and used at any time. This is subject to change. Customers will be informed before any changes are implemented.

If you have any more questions on rewards, please contact: [email protected]

The release date has passed. Why has my order not shipped?

If the release date has passed, please do get in touch and we can provide an update. Sometimes there are industry delays, such as the manufacturer delaying a product release. Other times our stock has not arrive on time due to a late delivery to our warehouse. The solution will vary on a case by case basis.

We work incredibly hard to try and give the most accurate dates we can for products, but this does sometimes change due to factors that are out of our hands. We truly understand the frustration and will do everything in our power to get the product with you on time.

When will my product be shipped?

Product pre-orders will be shipped the day before release if we have the product available to do so. The product is expected to arrive the day of release for UK residents. For international customers, delivery can take up longer depending on the service chosen.

My order contains a pre-order item and an in stock item. Why hasn’t the in stock item shipped yet?

If multiple products with different release dates are pre-ordered together, the entire order will be sent when all the items are available. If you require an item as sooner, please create separate orders for products with different release dates.

When will I be charged for my order?

For pre-orders, payment will be taken as soon as the pre-order has been made. This is to secure the reservation of your purchase. We cannot delay the charging of your card for these transactions.

Can I cancel a pre-order?

Pre-orders can be cancelled at any time, excluding once the item is being processed or has been dispatched. However, you are entitled to return the product and we will process a full refund in line with our returns policy. For more information, please see the ‘returns and refunds’ section of the FAQ.