When will my product be shipped?
Product pre-orders will be shipped the day before release, if we have the product available to do so. Sometimes, due to unforeseen circumstances, this is not the case. For domestic orders, we expect the product is expected to arrive on the day of release. For international orders, this can be up to 15 working days from when the order is shipped.
Can I order in stock products with pre-order products?
If multiple products with different release dates are pre-ordered together, the entire order will be sent when all the items are available. This also applies when in stock items are ordered together with pre-ordered items. The items will all be sent together when the entire order is available. If you would like two products with different release dates, please create multiple orders to avoid delay.
Is the price secure?
On most occasions, we will secure the price you have paid for the pre-ordered item. However, we reserve the right to change the price of the product accordingly. If this is to occur, you will be notified and can cancel the order or pay the remainder. This is a VERY rare situation for products that experience a sharp change in price due to the manufacturer.
When will I be charged for my order?
For pre-orders, payment will be taken as soon as the pre-order has been made. This is to secure the reservation of your purchase. We cannot delay the charging of your card for these transaction.
Can I cancel a pre-order?
Pre-orders can be cancelled at any time, excluding the week before release. This is because the product may already have been shipped. However, you are entitled to return the product and we will process a full refund, subject to our returns policy. Please see the ‘returns and refunds’ section of the FAQs for more information.
Will my pre-order ever be cancelled by you?
Unfortunately, sometimes this may occur. To date this has not happened more than a handful of times, but we are obliged to tell you that no pre-order is 100% guaranteed. If your order is cancelled, we will issue a full refund for the order. We understand this is not ideal, but we only cancel pre-orders due to circumstances which are completely out of our hands